About Us
Darcy Anderson Kline
Founder, Owner, Director
Supportive Outings & Services Inc. soscaregiver.ca
In 2005, with her combined experience of 16 years in the field of working with Developmentally Delayed Seniors, Darcy decided to start her own organization for health challenged Seniors and Adults. A goal was to support both the clients and their families, or agency caregivers. Having many hours of experience being involved with the disability arts program, volunteering with Meals on Wheels, completing a Medication Administration course, Sighted Guide course from the CNIB, and receiving her class 2 driver license, as well as training on the safety of transporting passengers; Darcy felt qualified to provide support to many people. Quickly receiving clients, her agency Supportive Outings and Services Inc (SOS) was started, growing slowly, but steadily.
Our Mission is to ensure that the client feels secure and comfortable when they are in-home or venturing into unfamiliar or previously difficult territory.
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In her work with clients at care residences and with clients around the city, Darcy set an impeccable standard of service. She was hands on in all aspects, growing her business through a careful interview & intake process for both staff and clients. Darcy personally trained and oriented all caregivers of SOS. In late 2023, Darcy hired & oriented Emily and Matt to the business, with the goal of collaborating and widening the reach and scope of Supportive Outings & Services Inc.
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Following her unexpected passing in October of 2024, Darcy's team of outstanding caregivers with support of Emily & Matt, continued running the business in cooperation with Darcy's family. In April 2025, SOS Inc. transitioned the staff and clients to "Better Together YYC" to allow the continued operations, employment and outstanding service delivery.
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Darcy Lynn Anderson Kline
1964-2024
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Caregivers & Drivers
Emily E. Hess
Owner, Director of Better Together YYC
Business Manager, Chartwell Eau Claire Care Residence
Treasurer, Executive Board, Braeside Community Association
With over two decades of experience in retirement living, hospitality & revenue management, Emily has built a career centered on individual connection, compassion, and community. Emily brings deep insight and heartfelt intention to every interaction, helping individuals feel seen, supported, and valued.
From early roles in banquet and hotel management to leadership positions at properties like Fairmont, Delta Hotels, and Chartwell Retirement Residences, Emily has consistently demonstrated a commitment to excellence and people-first, four star service. Most recently, Emily serves over 10 years as Business Manager at Chartwell Eau Claire Care Residence, where she has deepened a passion for working with seniors and adults with disabilities in a supportive living setting in Calgary, Alberta.
With BetterTogetherYYC, Emily combines years of operational expertise with a warm, personal approach. Based in Calgary, Emily continues to lead with compassion, professionalism, and a belief that genuine connection makes all the difference.
"It takes a village, a community, a network.
Allow us to help"
Matt Sayer
Owner & Director, Better Together YYC
Medical Courier, Alberta Precision Labs
Director, Braeside Community Association
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Matt has an extensive background in the human services field. He began his career working with seniors in Recreation Therapy for six years before transitioning into the Physiotherapy department. After earning a Bachelor’s Degree in Kinesiology from the University of Calgary, he spent the next two years supporting adults with developmental disabilities.
During his children’s early years, Matt owned and directed a licensed childcare day home, and volunteered his time with Scouts Canada, and shifted into his current role as a professional medical courier.
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Matt has a lifelong passion for nature and a deep appreciation for connecting with the natural world. His diverse experience includes working with individuals living with a wide range of disabilities and medical conditions. He proved this through seven years volunteer work as a leader and fundraiser with Scouts Canada. Known for his problem-solving abilities, Matt approaches challenges with a logistical mindset, always striving to find solutions and overcome limitations.
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Currently, Matt divides his time between his role as a full-time medical courier, serving on the Braeside Community Association board, managing social media and the Garden Committee, and leading Better Together YYC as Owner & Director. In this role, he works closely with clients, families, and staff, embodying the mission of providing compassionate companionship, advocacy, and transportation services.
